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Frequently Asked Questions

Answers to common questions about ordering funeral programs, prayer cards, and memorial posters. Can't find what you need? Send us a message.

Ordering and files

How do I place an order

Choose a product, select your options and quantity, add it to your cart, and check out. After checkout, email your print-ready file to orders@memorialprintingco.com with your order number in the subject line. We review your file before it goes to press and contact you if it needs changes.

Can I design my funeral program online

Yes. Our online builder lets you design a bifold funeral program from a template, add your text and photos, and creates a print-ready PDF for you. Attach that PDF when you email us after checkout. Trifold programs, booklets, prayer cards, and posters are ordered by uploading your own print-ready file.

What file format and size do I need

Funeral programs and booklets: PDF preferred, 300 DPI, CMYK color, 0.125" bleed on all sides, with fonts embedded. Prayer cards: PDF at 300 DPI, 2.75×4.5" including bleed. Paper posters and foam board displays: PDF or JPG, at least 150 DPI at final size. Each product page lists the exact file requirements, such as the bifold and trifold programs.

Do you check my file before printing

We review every file for print readiness and may contact you about problems such as low resolution, missing bleed, or an unsupported format. If your file needs significant formatting changes to print correctly, we will send you a proof to approve before printing. This is not a proofread. We do not check spelling, names, dates, or facts, so please review your content carefully before you send your file. We print exactly what you submit.

Can I change or cancel my order after I place it

Email orders@memorialprintingco.com right away with your order number. Orders move into production quickly, so we may not be able to make changes once printing has started. Because every order is custom printed, all sales are final.

What is the minimum order

Funeral programs, booklets, and prayer cards start at 25. Prayer cards are sold in set quantities of 25, 50, 100, 250, 500, and 1,000. Paper posters and foam board displays can be ordered one at a time.

Are my photos and files private

Text and photos you enter in the online builder are processed in your browser and are not sent to us unless you email us your file. Files you email us are used only to produce your order. See our Privacy Policy.

Products and paper

What sizes and formats do you offer

What is the difference between a bifold, a trifold, and a booklet

A bifold is a single sheet folded in half with four panels: a cover, two inside panels, and a back. A trifold is a single sheet folded in three with six panels, which gives you more room for photos and the order of service. A booklet is saddle-stitched with a stapled spine and 8 to 32 pages, which suits longer tributes and many photographs.

What paper do you print on

Funeral programs and booklets are printed on coated stock, with 80# and 100# text and cover options listed on each product page. Prayer cards are printed on 100# cover stock with a gloss or matte finish. Paper posters are printed on premium HP photo paper. Foam board displays are printed and mounted to 3/16" white foam board.

Should I choose a paper poster or a foam board

Paper posters are lightweight, ship rolled in a tube, and are ideal for framing or mounting. Foam board displays are rigid and stand on an easel without framing. Easels are not included.

What if my photo is low resolution

Use the highest-resolution version you have. For programs, booklets, and prayer cards, photos should be about 300 DPI at the size they will print. If we think a photo will print poorly, we will contact you before printing.

Shipping and delivery

How long until my order ships

Orders ship within 1–2 business days after we receive your payment and your print-ready file (or your approval of a proof, if we send one), barring major holidays. Delivery time depends on the shipping method you choose. See Shipping & Returns for details.

What are my shipping options and what do they cost

Ground shipping is free and arrives in 5–7 business days after shipping. 2-Day shipping is $65.00, and Overnight shipping is $99.99 with delivery by 10:30 AM the next business day. Large foam boards (24×36" and larger) add a per-board oversize shipping charge, shown before you pay.

Can you rush my order

Choose 2-Day or Overnight shipping at checkout and email us right away at orders@memorialprintingco.com with your order number and the date you need it by. Production takes 1–2 business days, and shipping time begins after your order ships.

Where do you ship

We currently ship to addresses in the continental United States.

What is the small order fee

Orders with a product subtotal under $75 include a $19 small order fee, which helps cover the cost of free ground shipping on smaller orders. Orders of $75 or more have no small order fee.

How can I check on my order

Email orders@memorialprintingco.com with your order number and we will let you know where it stands.

Payment and policies

How can I pay

We accept major credit and debit cards. Payments are processed securely by Stripe, and we never see or store your full card number.

What is your return and refund policy

All sales are final. Every order is custom printed to your file, so we do not accept returns or exchanges and do not offer refunds on completed orders. Read the full policy on our Shipping & Returns page.

What if my order arrives damaged or has a printing error

Email orders@memorialprintingco.com as soon as possible with your order number and photos of the products and packaging. We will review the issue and get back to you.

How do I contact you

Use our contact form or email orders@memorialprintingco.com. Please include your order number if your question is about an existing order.