Privacy Policy

Last updated: October 4, 2026

This Privacy Policy explains what information Memorial Printing Co. (“we,” “us,” or “our”) collects through memorialprintingco.com (the “Site”), how we use it, and the choices you have.

1. Information we collect

Order information: your name, email address, phone number (optional), shipping address, the products and options you order, and any notes you add at checkout.
Payment information: payments are processed by Stripe. Your card details go directly to Stripe, and we do not receive or store your full card number. We receive confirmation of payment and limited details such as the card brand and last four digits.
Files and messages: files you email to us so we can print your order, and messages you send through our contact form or by email.
Technical information: basic information such as your IP address, browser type, and the pages you request, which is collected by our hosting provider and by Stripe on the checkout page for security and fraud prevention.
Information stored in your browser: your shopping cart and in-progress checkout details are kept in your browser’s local storage on your device. Text and photos you enter in our online builder are processed in your browser and are not sent to us unless you email us your file.

2. How we use your information

To process and fulfill your order, including printing and shipping it.
To communicate with you about your order and respond to your questions.
To prevent fraud, keep the Site secure, and resolve problems.
To keep records and comply with legal, tax, and accounting obligations.
To maintain and improve the Site.

We do not sell your personal information, and we do not share it for advertising. We share information only with service providers and others who help us run the Site and fulfill orders:

Stripe processes payments.
Netlify hosts the Site and processes messages sent through our contact form.
Email providers deliver order and support emails.
Shipping carriers receive your name, shipping address, and phone number (if provided) to deliver your order.
Google Fonts supplies the fonts used on the Site. Your browser loads them directly from Google, which may receive your IP address and browser information.

We may also disclose information when required by law or to protect our rights, customers, or the Site.

4. Cookies and similar technologies

We do not currently use advertising or analytics cookies or trackers. The Site uses your browser’s local storage to remember your cart. On the checkout page, Stripe may use cookies or similar technologies to help prevent fraud and process payments. You can clear local storage and cookies at any time in your browser settings, though doing so will empty your cart.

5. How long we keep information

We keep order records for as long as needed to fulfill orders, provide support, and meet legal, tax, and accounting requirements. We keep messages and emails for as long as needed to respond to you and to keep records of our communications.

6. Your choices and rights

You may ask us to access, correct, or delete the personal information we hold about you, subject to our obligation to keep certain records. Depending on where you live, such as California and other states with privacy laws, you may have additional rights, including the right to know what personal information we collect and to request its deletion. To make a request, email orders@memorialprintingco.com. We will not discriminate against you for exercising your rights.

7. Security

We use reasonable measures to protect your information, including encrypted connections (HTTPS) and payment processing through Stripe. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Children

The Site is intended for adults placing orders and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Third-party links

The Site may link to other websites. We are not responsible for the privacy practices of other sites.

10. Changes to this policy

We may update this Privacy Policy from time to time. The version posted on the Site, with its “last updated” date, is the current version.

11. Contact us

Questions about this policy or your information? Email orders@memorialprintingco.com or use our contact page. See also our Terms of Service.