Shipping & Returns
Last updated: October 10, 2026
How and when your order ships, what it costs, and our return policy.
All sales are final. Every order is custom printed to your file, so we do not accept returns or exchanges and do not offer refunds on completed orders.
Production and ship time
Orders ship within 1–2 business days after we receive your payment and your print-ready file, barring major holidays. Business days are Monday through Friday, excluding major holidays.
After checkout, email your file to orders@memorialprintingco.com with your order number in the subject line. If you designed your program in our online builder, attach the PDF it created. We review every file before printing and may contact you if something needs attention, such as low resolution or missing bleed. If your file needs significant formatting changes, we will send you a proof to approve first. The 1–2 business days start once we have a file we can print or, if we send a proof, once you approve it.
Shipping options and delivery times
| Method | Cost | Delivery after your order ships |
|---|---|---|
| Ground | Free (large foam boards add an oversize charge, see below) | 5–7 business days |
| 2-Day | $65.00 | 2 business days |
| Overnight | $99.99 | Next business day by 10:30 AM |
Delivery times are carrier estimates that begin when your order ships. They do not include our 1–2 business day production time. We currently ship to addresses in the continental United States.
On a deadline? Choose 2-Day or Overnight shipping at checkout and email us right away at orders@memorialprintingco.com with your order number and the date you need it by.
Fees that may apply
- Small order fee: orders with a product subtotal under $75 include a $19 small order fee. It helps cover the cost of free ground shipping on smaller orders. Orders of $75 or more have no small order fee.
- Oversize shipping (large foam boards): large foam boards cost more to ship, so an oversize shipping charge applies per board: $10 for 24×36", $25 for 24×48", and $40 for 36×48". Foam boards in 11×17" and 24×24" sizes have no oversize charge. Paper posters ship rolled in a tube with no oversize charge.
Your small order fee, any oversize charge, and shipping cost are shown in your order summary before you pay.
Holidays and delays
Orders placed on or near major holidays may take longer to produce and ship, and carriers do not deliver on holidays. We are not responsible for delays caused by carriers, weather, or other events outside our control.
Damaged or missing packages
Please inspect your order when it arrives. If a package arrives damaged or does not arrive, email orders@memorialprintingco.com as soon as possible with your order number and, for damage, photos of the products and packaging so we can review the issue.
Returns and refunds
All sales are final. Because every order is custom printed to the file you provide, we do not accept returns or exchanges, and we do not offer refunds on completed orders.
We print exactly what you submit, so please check your names, dates, spelling, and photos carefully before you send your file. If your order has a printing error caused by us, contact us as soon as possible and we will review it. See our Terms of Service for details.
Have a question before you order? Contact us or read the FAQ.